Overview
This project covered the third major iteration of a SaaS portal used to manage cloud and security services. The interface was designed in Figma using reusable components, variables and a supporting design system.
The challenge
The portal had originally been based on a generic template and needed to evolve alongside a growing product. The redesign had to reflect real user needs while remaining practical for product, engineering, cloud and security teams to deliver.
Process
I interviewed end users about the dashboard and wider portal experience, captured observations and quotes, and organised the findings through affinity mapping.
From those themes I produced actionable insights and a concise research summary, then moved into wireframes, UI design and a reusable design system to support faster future iterations.
Outcome
Across three major redesigns delivered between 2022 and 2025, the portal work improved usability and contributed to stronger engagement. The case study records up to a 30% reduction in bounce rate and a 20% increase in average session duration.